Premier Hotels and Resorts are happy to announce an innovative option – a chat bot for guest communication services to improve all stages of trip planning and guest accommodation in hotels of the hotel chain.
Virtual concierge service is presented at one time in all hotels of the Premier Hotels and Resorts.
The Premier e-concierge provides guests with all hotels products and services information 24 hours. It will help you to order any service to the room available: from the tooth brush to cleaning, of course, any kind of room service. Also it can help you to book a table in the restaurant or other services in the hotel. Guest is also being offered with the option to switch for chat with operator at any time.
From the launch of the chat bot its structure has included 540 possible replies, the Premier e-concierge speaks 3 languages: Ukrainian, Russian, English, and available at once on the brand website www.phnr.com and three different messengers: Facebook Messenger, Viber and Telegram.
«With the implementation of Premier e-concierge the company expects to offer the new level of communication to the guest. Client applications nowadays should offer quick, flexible and simple service, leave the enjoyable experience and add competitive advantages for hotels», – makes a point Anastasia Dombrovska, the head of Digital Marketing department in Premier Hotels and Resorts, she is also the initiator of innovation and chat bot project manager.
The next stage of Premier e-concierge development will become text and voice messages support, payment options in messenger, loyalty program implementation and an individual cabinet for the Premier points.
Premier Hotels and Resorts is the first national operator. For now, it counts 16 hotels, 2300 rooms through 11 destinations in the chain. All hotels are united with one service standards.
Technical partner — Evergreen.